Frequently asked questions

Your order details may have not been registered with us. The amount will be refunded to your account in the next 5-7 working days or contact our support team at support@omace.in

We accept both prepaid and Cash on Delivery (COD) orders. Available payment methods include:

• Credit/Debit Card
• Net Banking
• UPI
• Wallets: PhonePe, Paytm

Yes, we offer Cash on Delivery (COD) on orders. You can select COD as your payment option at checkout, subject to availability for your delivery location.

No, there are no hidden charges. All the prices shown are inclusive of all taxes. We offer free shipping on all orders.

You have the option to cancel your order before it is dispatched from our warehouse. To cancel the order, drop a mail at support@omace.in with your order details and our support team will assist you with canceling the order.

Yes, your delivery address can be changed before the order is dispatched. Please contact our support team as soon as possible with your order details to update the address. Once the order has been dispatched, the address cannot be modified.

The product color cannot be changed once the product has been dispatched from our warehouse.

If the order is placed through Amazon, Flipkart or any other ecommerce platform, track your invoice in the order details of your account on the website from where you placed the order for Omace or Venus or Hoffen or Ace products. If the order is placed on our website, contact our support care at support@omace.in to assist you.

We currently do not offer spare parts separately, as the cost is often comparable to purchasing a new weighing scale. If you still require a specific spare part, please email us at support@omace.in and our team will assist you where possible.

Please contact support@omace.in, customer service team will revert to you within 8 - 12 working hours.

Only in the following two situations are products returnable: product received damaged; product received incorrectly. Please note that the product must not be used before returning it, and you must return the entire package; otherwise, your return will not be accepted.

Once you receive the shipping confirmation mail, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

An email along with the tracking id will be sent once the order has been dispatched from our warehouse. Please note that it will take some time before the tracking information is uploaded.

You can contact them by the tracking details shared in the mail sent to you.

You will receive an email from us confirming receipt of your return shipment as soon as it arrives in our warehouse and is validated. Upon receiving the return package, we will refund the cost of your returned items within 7–10 days.

Mail your query at support@omace.in for all the warranty and service-related issues.

Mail your query at support@omace.in for all the warranty and service-related issues to help you.

Mail your query at support@omace.in with the product invoice copy attached to the mail. Our support team will guide you with the same.

All the warranty related queries are addressed herehttps://onlineweighingscale.com/pages/warranty-policy

To claim warranty, you need to have a valid invoice. Warranty is valid from the date of purchase.