Cancellationpolicy
Plans change. Ask within 12 hours of ordering, before your order is processed or shipped, and we will cancel it.
Can I still cancel?
12 h 00 m
left of the 12 hour window
Yes, you can still ask. Email us now with your order number. The cancellation is valid once our billing team confirms it.
Email support@omace.inThe rules, in full
- Who do I ask?
Send your cancellation request to our billing department at support@omace.in, or tell your Account Manager. The cancellation is valid only after the department confirms it to you.
- When do you accept a cancellation?
Only when you ask within 12 hours of placing the order, and before the order has been processed or dispatched for shipping.
- Are any charges kept?
Once a cancellation is processed, Omace Brands Private Limited is not responsible for charges taken by third party services, such as courier, logistics or payment gateway charges.
- My order is already on its way. What now?
A dispatched order cannot be cancelled. Once it is delivered, you can send it back under our return, refund and exchange policy.