Returns andexchanges
Changed your mind, or got something you did not expect? Pick what happened and we show you what to do.
What happened?
Free return
We accept free return requests for 7 days from delivery.
- The product must not be used.
- Send back the entire package, with everything that came in the box.
- Once it reaches us and is checked, we refund you within 10 working days.
Your days after delivery
Day 0: Delivered
Record a video while you open the package. We need it for any exchange.
Good to know
When do you exchange a product?
When the product delivered is different from what you ordered, is physically flawed or defective on opening, or is not working properly, and you ask within 10 days of receiving it.
When can you not exchange?
When you are not happy with the look or sound of a product that has no defect, when physical damage was not reported within 24 hours, or when the damage came from an electrical surge or was caused by the user.
Can I ask on WhatsApp or Instagram?
No. We accept requests by email only, at support@omace.in, or through the form on our contact page. We use Facebook, Instagram, LinkedIn and WhatsApp to talk with customers, not to process orders.
I cannot find my order number.
Look for the order confirmation email from our team. If it is not in your inbox, check the spam, social and promotions folders.