Privacypolicy

What we collect when you shop with Omace, why we need it, who sees it, and how to ask us to change or delete it. Last updated 28 October 2026.

Who we are

Omace Brands Private Limited runs this website and looks after your data.

This website and its online store are run by Omace Brands Private Limited, G-29, RIICO Industrial Area, Extension II, Bagru, Jaipur, Rajasthan, India 303007 ("Omace", "we"). This policy explains how we collect, use and share personal information when you visit the site, buy from us, sign up as a dealer, ask for a quote or write to us. It sits alongside our terms and conditions.

What we collect

Your contact and order details, what you send us, and how you use the site.

  • Contact details: name, phone number, email, billing and delivery address, and GSTIN for business orders.
  • Order details: what you buy, prices, payment method, payment and courier status, returns and warranty claims.
  • Messages: what you send through our forms (dealer sign-up, private label and bulk enquiries, reviews) or by email, phone and WhatsApp.
  • Device and visit details: IP address and the approximate location it gives, browser and device type, pages viewed, and the site or ad that brought you here.

We never see or store your full card number, card PIN, UPI PIN or net banking password. You enter those on Razorpay's secure checkout, and we receive only the payment reference and its status.

How we use it

To deliver your order, support you after it, and improve the store.

  • To process and deliver orders, send GST invoices and keep you updated by email, phone or WhatsApp.
  • To handle returns, exchanges and warranty repairs.
  • To answer your questions and enquiries.
  • To email a sign-in link when you open My account, and to ask for a review after delivery.
  • To send offers and news, only if you have agreed to receive them. You can opt out at any time.
  • To measure which pages and ads work, and to prevent fraud and misuse.
  • To meet legal duties, such as keeping tax and accounting records.

Who we share it with

Only the services that run the store and deliver your order. We never sell it.

  • Payments: Razorpay, which processes online payments.
  • Delivery: Shipmozo and the courier companies that carry your parcel receive your name, phone number and delivery address.
  • Running the site: the companies that host our website and database and send our emails, only to provide those services to us. Some of them may store data on servers outside India.
  • Analytics and ads: Google (Google Analytics and Google Ads), to measure visits and the ads that led to them.
  • The law: government authorities when the law requires it, or to protect our rights and our customers.

We do not sell or rent your personal information.

Cookies

Small files that keep your cart and sign-in working and count visits.

We use cookies and similar browser storage to remember your cart and the country you shop from, keep you signed in to My account, and count visits with Google Analytics. Google Ads may use cookies to show our ads on other sites and to tell us which ads led to an order. You can block or delete cookies in your browser settings. The store still works, but you may need to sign in again and your cart may be emptied.

How long we keep it

As long as we need it, and as long as tax law requires.

We keep order and invoice records for as long as Indian tax and accounting laws require. Other details, such as enquiries and account information, are kept while they help us serve you, and are deleted or anonymised when you ask, unless the law requires us to keep them.

Your rights

Ask to see, correct or delete your data, or to stop marketing.

Under Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

  • tell you what personal information we hold about you and how we use it;
  • correct or update it;
  • delete it, where we are not required to keep it;
  • stop using it for marketing.

Write to support@omace.in from the email address you used with us. We may need to confirm it is you before we act.

Security

Payments run on Razorpay's secure checkout, and the whole site is encrypted.

Every page of this site loads over an encrypted (HTTPS) connection. Online payments are handled on Razorpay's checkout, which follows the PCI DSS card security standard. Only the staff who handle orders can see your details. No system is completely secure, so please never send card details or passwords to us by email or chat.

Children

The store is meant for adults.

This site is not meant for children under 18, and we do not knowingly collect their personal information. If you believe a child has given us their details, write to us and we will delete them.

Other websites

Links to other sites follow those sites' own policies.

Our pages link to other websites, such as marketplaces, government approval records and social media. Their own privacy policies apply there, and we are not responsible for them.

Changes to this policy

If this policy changes, the date at the top changes too.

We may update this policy when our services or the law change. The new version is posted on this page with a new date.

Contact us

Questions or complaints about your data: support@omace.in.

For questions, requests or complaints about your personal information, write to support@omace.in or to Omace Brands Private Limited, G-29, RIICO Industrial Area, Extension II, Bagru, Jaipur, Rajasthan, India 303007.